Frequently Asked Question
General
Our Website Url is https://hhsmsb.com
My Account
Please check your spam bin
Just click register, fill in your basic detail. you will get a email to verify your account .
My Order
Please register to hhsmsb.com online user, and select your order products.
We have 3 type delivery, 1)Pickup from our store in puchong, selangor, malaysia. 2)if you in klang valley in malaysia, free for delvery. when your order above RM300 3)We have using Couriers Services like Ninja Van, JNT, FEDex. you will get a track in your account history.
We are sorry that you are having trouble redeeming a promotional code. This could be for a number of reasons:
- For your code to be active you MUST be logged into your account on the website using the email that your promo code was sent to your unique code
to work. - Your order total does not meet the threshold for the promotion to be applicable.
- The promotion has already been redeemed. Promotions can only be used one time only.
- A promotional code has already been applied to the order.
- Promotional offers cannot be used in conjunction with any other offer.
- If you are unable to redeem a promotional code with your purchase make sure the product is in your basket before you apply your promotional code.
- The gift set associated with the promotional code is now out of stock, all gifts are while stocks last as we have no control of how quickly particular offers sell through.
You can find the terms and conditions of a promotion listed on the email or flyer containing your promo code and on our web site.
If your code meets all the terms and conditions and you are still unable to apply it to your order, it may be due to a technical glitch or bug. Please contact Customer Care via the contact us page on our website.
Yes! You will be receiving an email once order has been packed and dispatched to courier. You can track your shipment via the tracking number you receive in your email.
Once a order has been placed on the website we are no longer able to amend the order this includes adding a promo code. We do apologise for the inconvenienced caused.
I am sorry that you are experiencing difficulty paying, please make sure that your mobile number and your state are added to your order as this is a mandatory requirement for your order to be processed. Please ensure your details are correct in "MY ACCOUNT".
Unfortunately once orders are placed, they are not able to be edited, added to or cancelled. If an order is not correct (including incorrect customer details or address information), it will need to be shipped and then refused delivery by the customer for it to be returned to us and refunded. You can place a new order with the relevant amendments.
We are unable to send any parcels outside of Malaysia.
Payment
We accept Bank Transfer by DuitNow, or walk in pay by cash. We also accept VISA, MASTER, Grabpay Gateway.
Maybank Berhard
Account Name : H & H SERVICES MARKETING SDN BHD
Account Number : 562889135538